Gambling Addiction will only collect, process and store information about you that you have willingly provided. We aim to be open about collecting this information and clear about what we will use it for.
We will process your personal data on the basis of your consent and/or our legitimate interests (which include the administration and improvement of our websites, the provision of information about our services, campaigns management of relationships with our visitors and other supporters and for compliance with applicable laws, rules and regulations).
We will never sell or swap your details. We may share your information with third parties in the process of managing your engagement with us.
We ensure that there are appropriate technical controls in place to protect your personal details. For example our online forms are always encrypted and our network is protected and routinely monitored.
We use external companies to collect or process personal data on our behalf. We undertake checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they have collect or have access to.
There are times when we may be forced to share your information with police, regulatory bodies or legal advisors without your permission (sometimes referred to as ‘breaching confidentiality’). This could be for one of the following reasons:
• where the user is disclosing information about an act of terrorism;
• where there is reasonable cause to suspect that an adult’s life may be in immediate danger;
• where there is reasonable cause to suspect that a child or young person may be experiencing or at risk of experiencing significant harm.
When you visit our website we collect information to help us to understand how supporters use our site, and to make improvements. This information consists of your IP address, your browser (e.g. Internet Explorer), when you visited and which pages you visited or downloaded during your visit. We cannot use this information to find out further personal information about you, and will not share any individual information unless required to do so by law.
Keeping your data safe
We constantly work to make sure that your data is properly protected through encryption, firewalls and monitoring.
We make sure that your data is only seen by people who need to view it for their work and that our staff are trained in protecting your information.
Right to access your information
You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.
You also have a right to us to correct, delete, or restrict your personal data. You may ask us to send your information to someone else, or to give you information in a way that makes it easy for you to pass on. You can also object to or withdraw your permission for us to process your information, which we will do unless it is necessary for the purpose you have provided it, such as processing your donation.